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CostumeZone.com ® Return & Exchange Policy.
RETURN POLICY NOTIFICATION ON EACH ITEM.
On each item there will be a NOTIFICATION of the Return Policy in effect for the item.  There are basically three (3) different policies regarding returns, which are the Normal Return Policy, No Returns This Item, and a 25% Restocking Fee.  There will be a box on each item that looks like:

Return Status:

Unfortunately, you do not get to choose Return Status.  Only one option appears in this box, but it is the option that applies to the item that you have chosen.

NORMAL RETURN POLICY.
  • Our Mission at CostumeZone.com ® is to insure that you are satisfied with your purchase.  Therefore, our Normal Return Policy is to accept returns of items as long as:
    1. The item is not marked No Returns On This Item; and
    2. You request a Return Merchandise Authorization Number (RMA) within 14 days of the day the item was shipped to you; and
    3. We receive the item within 21 days of the day that the item was shipped to you; and
    4. It is not inside of one of the Seasonal Return Black Out Periods (below) for returns of a seasonal items; and
    5. The complete item is returned in the original packaging.
    6. You pay the shipping cost to return the item.
  • The cost of shipping the merchandise to you is not refundable.
  • The Normal Return Policy applies to the majority of the costumes and items at CostumeZone.com ®.  In the event that a Return Policy does not appear on the screen next to an item, it is understood that the Normal Return Policy Applies to that item.
EXCEPTION - SEASONAL RETURN BLACK OUT PERIODS.